Shipping Policy

At Wool Artwork, we are committed to ensuring that your order arrives safely and promptly. Please review our shipping policy below:

  • Order Processing and Shipping
    All items are carefully shipped in their own protective pouch and securely packaged to prevent damage during transit. Due to the detailed and personalized nature of crafting each pet, we are unable to accommodate rush orders. Once your Little Felted Friend has been shipped, you will receive a notification with tracking details.
  • Shipping Locations
    We accept orders from the United States and selected international countries, including:
    • Australia
    • Austria
    • Belgium
    • Canada
    • China
    • Czech Republic
    • Denmark
    • Finland
    • France
    • Germany
    • Hong Kong
    • Ireland
    • Israel
    • Italy
    • Japan
    • Malaysia
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Puerto Rico
    • Singapore
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Taiwan
    • Thailand
    • United Arab Emirates
    • United Kingdom
  • Shipping Rates
    • $25 shipping fee for orders below $500
    • Free shipping for orders of $500 and above
  • Delivery Times
    Regular shipping takes approximately 10-15 business days for delivery. Please note that delays during shipping may occur and are occasionally beyond our control. Factors such as customs clearance procedures and other unforeseen circumstances may impact delivery times. While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for regular shipping. All shipping times mentioned are approximate and based on typical delivery periods. Actual delivery times may vary due to factors beyond our control. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package.
  • Shipping Information Accuracy
    It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details, or failure to complete customs clearance.
  • International Shipments
    For international shipments, please be aware that customs duties, taxes, or other import fees may apply. These charges are the buyer's responsibility, and we recommend checking with your local customs office for further information.

If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team at support@woolartwork.com. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing Wool Artwork!